FAQs

Frequently

ASKED QUESTIONS

Our Story

FAQs

Answers to your most pressing questions, like how to pronounce Drinjk and why there’s a J in it.

Explore our Frequently Asked Questions:

General Questions

Shopping

Shipping

We love working with the media, bloggers and social media influencers! Send us an email to hello@drinjk.com and we will be happy to discuss a collaboration. Be careful; it will involve wine!

General Questions

Who Is Drinjk Wines (pronounced drink)?

Da’bomb. Just kidding! Drinjk Wines is a new online marketplace that makes it easier for you to shop and discover new wines, in single-serve and full-sized bottles, from around the world. When you shop at drinjk.com, you are supporting small, artisan, family-run wineries that still believe in handcrafting quality wine and putting their passion into every glass.

How Big Is A Drinjk EEZY Single-Serve Wine Bottle?

The bottles are approx. 9 inches tall. Each Drinjk single-serve wine bottle is a generous portion size for one or the perfect tasting size for two. Our more environmentally-friendly glass bottles hold the equivalent of 6.3 ounces of wine, which is 1.5 ounces more than a standard restaurant size glass of wine.

Are Drinjk EEZY Single-Serve Bottles Made From Glass?

Yes. As opposed to plastic or aluminum, glass is one of the most environmentally-friendly options for beverage containers. Glass containers also do a far better job of protecting the integrity and purity of the wine. Aluminum cans are often coated with a thin layer of plastic chemical to prevent the wine inside from absorbing their metal flavors.

How Do you Select The Wines?

Our team of wine hunters travel the world and personally visit every family-run winery that we purchase from. We work with the winery to create exclusive, limited-edition wines that you can’t purchase anywhere else in the world. We then have the wine shipped to us in large vats before bottling it ourselves in our licensed and bonded winery in California.

Why Is There a J In The Name?

The wine industry has become overly complicated for the average wine consumer. We believe that the wine industry is like art. Some wine you love. Some wine you don’t understand. But most wine you can appreciate.

This is our philosophy in everything we do. We are constantly pushing industry boundaries and reinventing the way consumers shop, learn about, and consume wine.

The J is our symbolic way of saying we are different, and we are damn proud of it.

Shopping

What Is The Drinjk Wines 100% Refund Or Exchange Guarantee?

While we carefully hand-select each wine, we understand that everyone has a unique palate. We’re happy to issue a refund or credit for the full value of any wine you receive that doesn’t meet your expectations. For full details of our refund policy click here.

I Would Like To Purchase A Gift, What Do You Recommend?

Our top wine gifts are the single-serve Drinjk EEZY wine 6-packs and our Drinjk Holiday Wine Advent Calendar. These options provide the gift recipient with a variety of different wines so that they’re sure to get something they love, no matter what type of wine they prefer.

Do I Only Get Charged Once When I Purchase A Drinjk EEZY 6-Pack or Biggy 4-Pack?

Yes. All our products are one-time purchases except for our Monthly Wine Membership.

When Will The 2020 Drinjk Holiday Wine Countdown Calendars Be Delivered?

Our team of elves will begin bottling and packaging the Wine Advent Calendars on September 14th. We will start shipping the Wine Advent Calendars at the end of October.

How Do I Send Drinjk Wines As A Gift?

Awww, someone is going to be one happy wine lover! During the checkout process, you will be asked if your purchase is a gift. If you select “yes,” you will be asked if you’d like to include a gift message that will be automatically sent to the gift recipient.

Do You Have A Wine Membership?

Our brand-new wine membership is set to launch on November 1st and will be different than any other wine membership on the market! Starting Dec 1st, wine members will receive four full-sized bottles of wine from that month’s featured country. Our first six featured countries will be Spain, the United States, France, Portugal, Italy, and Chile.

Do You Have Special Rates for Corporate Or Bulk Gifting?

If you are looking at placing an order for 10+ boxes, please reach out to our customer service team at hello@drinjk.com. You can also use the “contact us” tab on the home page.

Shipping

Should I Ship To My Nearest FedEx Or Business Address Instead Of My Residential Address?

We strongly suggest that you ship to your nearest FedEx location or business address. FedEx has convenient pick-up locations within a few miles of most US residents. The advantages of shipping to a FedEx location or business address include saving $3 on shipping, reducing the risk of missing your package (each delivery does require an adult signature), and lessening your wine’s exposure to outside temperatures due to shorter travel times.

Where Does Drinjk Wine Ship?

Drinjk currently ships only within the USA. States we currently DO NOT ship to include: AK, AL, AR, DE, HI, IL, KY, MI, MS, ND, OK, RI, SD, UT.

How Much Does Shipping Cost?

We provide our customers with a shipping savings of approximately 70% by offering a convenient $5.99 flat-fee shipping rate on all Drinjk EEZY Wine 6-Packs and Biggy Full Bottle 4-Packs delivered to your nearest FedEx location or business address.
If you prefer to have your order delivered to a residential address, we help you save with $9.99 flat-fee shipping. Exceptions include The Drinjk Holiday Wine Advent Calendar, which ships at a $9.99 flat-fee to both residential and FedEx locations. Flat fee shipping starts at $9.99 for Drinjk EEZY 6-Packs and Biggy Wine 4-Packs in multiple boxes that ship to the same address.

How long will it take for my wine to ship?

Shipping will vary from state to state but we do our best to get all our orders out for delivery within 48 hours of the time you place your order. We have multiple warehouse locations, which allows us to offer 1-3 day shipping to most major cities in the USA.

Will I Receive A Tracking Number?

Yes. Immediately after checkout, you will be sent a confirmation email with your tracking number. During checkout, you can also opt to receive FedEx tracking text messages. We strongly recommend that you utilize the FedEx text message feature to be notified of your shipment’s progress.

Is An Adult Signature Required?

Yes. Both the person placing the order and the person receiving the order must be 21+ years of age and be able to show identification upon delivery. We strongly suggest that you have the wine delivered to a place of business or to your nearest FedEx pick-up location to prevent the risk of multiple delivery attempts.

My Wine Was Delivered Damaged. What Should I Do?

Our packaging has passed all the FedEx packaging tests. However, if your box does arrive damaged, please reach out to our customer support team at hello@drinjk.com.

I Missed The Delivery Attempt. Will FedEx Make A Second Attempt?

No Worries. Life happens! FedEx will attempt to deliver your shipment two more times. If you miss the third attempt, FedEx will send your wine back to our Drinjk Wines warehouse in Calfornia and charge us $18.99 in shipping. If you would like your wine re-delivered after it has been returned to us, there will be a $25 shipping fee to offset the extra $38 in shipping that we incurred. To prevent this, we strongly recommend sending your wine to a place of business or your nearest FedEx pick-up location.

What Is Your Refund Policy?

We understand that circumstances can arise that make it necessary for orders to be canceled or returned. Any purchase made at drinjk.com can be canceled within four hours of the time of purchase.

After this four-hour grace period, your order will be processed, assembled, and placed in our shipment queue and will not qualify to be exchanged or returned.

Please make sure you are confident in your purchasing decision before placing your order. If you would like further clarification, our wine concierges are very fast to respond via our live chat feature or email at hello@drinjk.com.